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Shopper FAQ

Shopper FAQ

About OhSun

What is OhSun?
OhSun is a female-founded and owned eCommerce platform headquartered in Dubai. We design, produce and sell a wide variety of unique handbags, beachwear and accessories across the Middle East and around the world.
Why shop at OhSun?
Our unique collections and stylish products are consciously custom-made by hand, using all-natural materials and sustainable practices. We work with passion, pride and purpose to empower women, support our ecosystem and bring a ray of sunshine to our customers each day.
What are the bags made of?
The base of each bag is made of Ata leaves, Pandan leaves or Mendong grass, typical plants in Bali and surrounding areas. We only use ethically sourced and responsibly harvested materials and all OhSun products are natural, eco-friendly, durable and sustainable, though some bags are decorated with cowrie shells, cow leather or duck feathers.

Payments

What forms of payment can I use?
We accept payments by Visa or Mastercard debit and credit cards in all currencies.
Will VAT apply to my order?
VAT for the country where you are based will be automatically applied to your order.
Will I be charged customs and import duties?
We are based in Dubai, so orders in the UAE will not be charged any customs or import duties. However, international orders may be charged customs or import duties – this varies greatly from country to country. OhSun is not liable for any customs duty, clearance charges or taxes that may be imposed on your order.

Delivery & Returns

Can I get free delivery?

Yes, we offer free delivery for orders in the UAE above AED 300, for orders outside the UAE above 250 USD

What countries do you deliver to?
We can deliver your order anywhere in the world!
Can I track my order?
Yes, once you place an order you will receive a confirmation email that will include a tracking number that you can use to track your order.
Can I return my order?
Since every OhSun product is unique, we can’t offer returns but we can exchange your item within 7 days of delivery if it is unused for another item or shop credit. For exchanges, please email us at hello@oh-sun.com or call us at +971 50 647 8608.
What is your Returns & Exchanges Policy?

If you are not satisfied with any part of your purchase or gifting experience, please contact us at hello@oh-sun.com, and we will strive to resolve the issue.

Exchanges are only accepted within 7 days of receiving items for customers located in the UAE only. When exchanging items, please ensure that the goods are returned in their original packaging and labels and have not been used or damaged. After a quality check, items will be eligible for OhSun store credit within 48 hours of receiving the returned item(s). We do not offer refunds.

Notes on customs duties and taxes for exchanges
Please note that OhSun will not be liable for any customs duties or taxes imposed upon receiving the product(s), and these charges will be invoiced to the customer.

Is delivery free for any returns or exchanged items?

OhSun does not offer free shipping for exchange orders.

Caring for your OhSun Bag

Your OhSun bag is produced following the highest standards of quality, so will look great and last a long time if you care for it well. Here are some tips to care for your bag:
Using your bag
  • OhSun products are made with natural materials, therefore Please handle with care for longer product life. Shells and feathers are all natural and may break.
  • Protect from direct light, heat, rain.
  • Don’t overload your bag.
Storing your bag
  • Hang your bag out of direct sunlight.
  • If you store your bag in your closet or handbag box, place it in a cotton or fabric bag, not a plastic bag.
  • Store your bag filled with tissue paper or bubble wrap to maintain its form.
Cleaning your bag
  • Clean your bag with a microfiber cloth.
  • Brush the bag using a soft bristle brush.
  • Sanitize your bag using a soft, moist cloth.

Keep in Touch

How can I stay updated with new product launches and updates?

We’d love to keep in touch. Please click here to subscribe to our email product launches and updates. You can also follow our Insta @ohsun_dubai.

How do I contact OhSun?

We’d love to hear from you. You can email us at hello@oh-sun.com, call us at +971 50 647 8608 (this works for WhatsApp too) or follow our Insta @ohsun_dubai.

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DISCOVER
SHOP
CONTACT
FAQ
Delivery & Returns
Product Care

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New releases, and doses of inspiration, plus get 10% off your first order.

Instagram / Facebook / LinkedIn

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